I am a private practice, operating with a partner who has his own EIN and insurance contracts. We share the rent and office staff costs.
Much of the time, I am wondering about how overworked and stressed my staff is. I want them to be happy and to work efficiently. I don't know if I can push them a little more, or if I need to take something off their plates. Will hiring someone else make my job go better?
If I didn't have school loans, this would be a less stressful thought process. But I know I need to run a monetarily efficient doctor's office. But on the flip side, I know I am pushing them so there will be more money in pocket. This adds stress for me, because it's selfish vs selfless conceptual conflict.
It's just what's in it for them? A workplace needs to be a partnership. They understand they will never make as much money as me. But I need to treat them like partners. So recently I asked my actual partner if we should start discussing bonuses at the next monthly meeting. He seemed up for the idea.
What I'm getting at is, what are some things that have worked for you in getting your office more efficient, happier, and less stressed?
Recently, our big concern has been trying to reduce time on the phone. The staff doesn't like being on the phone constantly. No one likes being put on hold while having to juggle 1-2 other tasks. Our office is 3 people at the front (with an 8 hour work-day), and they were on the phone for a combined 12 hours (I can track it, the line is digital).
It's mind boggling how much time they are on the phone. I just don't know what to do. Has anyone had any success here??
Anyway, sorry for the long rant, TLDR: Workload is very high in the office, and I am searching for ways to treat it effectively.
Thanks for your time!
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