No personal details to follow, but I have to vent.
I’m looking for advice on how to handle situations when families (and patients) turn hostile to their caregivers.
After months of progressive decline, we have solved a complicated case and are working towards discharge and treatment. The diagnosis is devastating and has been tough to accept for everyone involved, including my team.
Despite our honest-to-goodness best efforts and diligent hard work, the family has started verbally attacking us for petty issues (again – I’m leaving out details). I understand this is probably them venting frustration and projecting onto us, but it is draining my morale and I am finding that I no longer want to care for the patient or their family.
What is the limit that you will tolerate? What do you do when conversations are recorded without consent? How much abuse will you take when you are only doing your job? Can these situations be diffused?
It’s not the first time this has happened and surely not the last, but what can I do to overcome this issue in the future?
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