I am not a doctor, but I work in healthcare. This isn't new, but I feel like I'm seeing more and more patients lately who are 'fed up' with the system and medicine in general.
Almost daily, I hear "My doctor sucks / my doctor doesn't listen / my doctor says there's nothing wrong with me / my doctor doesn't know what they're talking about".
I know what they mean is "I feel like my doctor doesn't have time for me / I don't feel heard / I want an explanation for my symptoms that isn't related to mental health / etc." These are systems issues, not problems with individal physicians.
It can be challenging for me to know what to say in these situations without sounding like I'm brushing them off or simply apologizing for a poorly designed system without offering any real solutions. I do always encourage them to discuss their concerns with their physician. I know I can suggest they ask for a longer appointment. But this doesn't address the other side of the issue, where I'm not sure their GP would always appreciate me giving this advice (longer appointments) because these also tend to be more 'difficult' patients. So these folks are coming to me complaining of xyz severe symptoms and I go, "I'm sorry to hear that, you should bring this up with your doctor", patient says "I already have, and they won't do anything about it", and I'm left sitting there like ¯(ツ)/¯
I realize I'm kind of asking about a few different things, but when consideringthe statements at the top of my post, what would you like your patients to hear in these situations? Or what do you say, if you hear it across specialties or when dealing with a new patient? Would you want to know if your patients feel this way, or do you already have a good sense of which ones would be spewing these types of complaints to others?
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