Just curious on how other PCP clinics are ran, the one I'm currently scribing at isn't operating that great due to the following things:
Throwing walk-ins on the schedule without telling the PCP + double booking.
Allowing patients that are significantly late (>30 minutes) to be still seen.
There is no charge for paperwork (FMLA, disability), they do it during their regular visit on top of discussing their chronic and/or acute issues, but I know some clinics charge patients $20-30 out of their pocket.
No text-based communication system for scheduling, refills, etc. Even if 25% of patients preferred using it, that would cut down significantly on the amount of phone calls the front desk receive.
Staff is very inefficient, I try to teach them ways to be quicker using Epic, but they go back to their old habits.
There's supposed to be a limit of no-shows before they get discharged, but this isn't strictly enforced at all.
After scribing for a year now at an IM clinic, I would be content in that field if I owned my own clinic and hired competent employees; the above problems I've listed seem to be mostly due to the staff and physicians not really enforcing their own rules.
Also, if you were able to improve how your clinic is operated, please share that too.
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