Hey everyone,
So I have been researching language services in the healthcare industry and I have been stuck for the past month. I know that it is mandatory for hospitals to provide written translations of critical documents like:
- Consent, grievance, appeal, and complaint forms
- Correspondence containing information about eligibility and participation criteria
- Notices pertaining to the denial, reduction, modification, or termination of services, benefits, non-payment, and/or coverage
- A plan’s explanation of benefits or similar claim processing information
- Rebate notices
- Notices advising individuals of the availability of free language assistance
- Summary of benefits and coverage disclosures
- Formulary drug lists
- Provider directories
- The policy, insurance contract, evidence of coverage, or similar legally-required document
But what department is generally responsible for translating these documents?
Edit: More specific question: who is in charge of contracting Language Service Providers at the hospitals? Thanks /u/<
pizzainoven>
Source: Original link